Having posted the following a few times, this non-geek is starting to feel like an IT help desk ("Have you tried rebooting your computer? ) :
If you have IE there's a little "torn page" icon on the address bar. That's "compatibility view" for older websites. This non-geek suffered the same problem you're having for about two months before trying that in a "D'oh" moment - problem fixed. You may have to press it a couple or few times.